Shipping & Returns
Shipping cost within Australia is a flat rate of just $8.55 per order (up to 10 calendars).
The By Faith Design Co.’s checkout process currently only accepts orders from Australia for physical products. Our downloadable products are available to customers worldwide. We send all orders from Tweed Heads, Australia within 1–3 business days. You should have your pretty purchases in your hands within 2–7 business days following dispatch depending on your location.
Areas outside major Australian cities please allow up to 10 business days for delivery. For remote areas please allow up to 14 days. If there are expected delays or an issue with sourcing stock we will get in contact so you are up to speed with when to expect your item/s.
Please email us if you haven’t received your item within the estimated time frame.
PLEASE NOTE: At certain times of the year, deliveries can take a little longer than normal so please be mindful of this when placing your order. We always err on the side of caution for ordering purposes and recommend any orders leading into Christmas are placed a few extra days earlier than normal to ensure the postman arrives in time.
For those outside of Australia: Our checkout doesn’t currently allow international orders for physical products, but if you get in touch with us at firstname.lastname@example.org, we’ll be happy to help. Simply let us know what you’d like to purchase, how many, and where you’d like it/them sent and we can supply a quote for shipping. Payment for international orders is accepted via Stripe.
Returns: Change Of Mind
At this stage we do not allow returns on any of our products if you change your mind about the product.
Returns: Faulty Products
By Faith Design Co. cannot be held responsible for any damage caused during transit from our warehouse to your delivery address — we always package items so that they arrive in pristine condition.
That said, we will happily replace or provide store credit for any product with any manufacturing fault not caused by posting. Get in contact with us should you have a manufacturing fault and we will swap your item and send it back to you in a jiffy.
Returns: How To
Step 1 – Please contact us first so we know to expect your return. Please note, unless your item is faulty, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Step 2 – We will then provide you with our mailing address and request you package up your item securely and ship it to us.
Step 3 – Please ensure all items reach us in the condition you received them.
Step 4 – Once received, we will send you a store credit for the cost of the item.